TECH SUPPORT - (Click question to view answer)
Where can I find all the technical information about my bike?
The best place to start is [https://www.bansheebikes.com/the-bikes and for additional information on the “Banshee Difference” check out: https://www.bansheebikes.com/banshee-technology
What torque should I tighten the bottle mount bolts to?
3Nm
Should I use threadlock on my bolts?
We recommend that loctite 243 or PTFE tape should be applied to clean threads on all bolts before tightening to recommended torque.
Can I put a dual crown/triple clamp fork on my Rune or Titan?
These frames are not designed for this and doing so will void the warranty. For maximum travel applications on these models we recommend a 170-180mm single crown fork.
Should I grease my dropout interface
No, dropout and frame interface should be clean and entirely free of grease.
What shocks are compatible?
All information regarding shock compatibility can be found on our website at the bottom of the Geometry section for the specific bike you are looking for. If you want to use a rare shock we may not have encountered please inquire with your dealer.
Can I use a coil shock?
Yes you can use a compatible coil shock on all of our frames, please contact your shock manufacturers service department for additional setup information.
What length dropper post can I use?
This depends on your frame model / size, post type, crank length and saddle. Most post suppliers have calculators on their sites to help you with this, and you can find the maximum insertion depths for each frame on our website geometry charts. We recommend a minimum seatpost insertion depth of 150mm.
What brake mount do I need?
All our bikes are IS rear brake mount. For a 160mm rotor you need a +20mm IS to post mount adapter. For 180 you need +40mm and for 200 you need +60mm etc.
How much does my bike weigh?
Please reference https://www.bansheebikes.com/the-bikes and the specific bike in question for frame weight
How do you weigh your frames?
Posted weight includes shock, dropouts with axle and seatpost collar.
Where can I find owners manuals?
Archived bike frame manuals can be found here: https://www.bansheebikes.com/manuals
We currently do not offer V3/V3.2 model manuals, however all information that you need to know can be found on our website with more specific questions or concerns being fielded by your local dealer.
What is the basic maintenance care I need to do on my bike?
We pride ourselves on making bikes that keep you on the trail more and in the shop less. Proper bolt tightness, parts greased and appropriate air in the tires will usually do the trick. High pressure washing is not recommended as this can compromise pivot bearings. If your Banshee Bike isn’t performing properly after general maintenance please see your local dealer.
What size frame should I get?
This decision is subjective and can be made based on unique body measurements or other personal preference objectives. For a cut and dry approach we provide this information in our geometry charts for each bike here: https://www.bansheebikes.com/the-bikes
What is standard delivery time?
This is a question you need to ask the dealer / distributor who you are buying the frame through.
How can I return a bike?
Please contact your local dealer and they will be able to assist you with options which will depend on the circumstances for the return.
How do I register my bike?
You can register your Banshee Bike here: https://www.bansheebikes.com/frame-registration
How is the suspension adjusted at the factory?
The shocks that come on our bikes come with custom tunes that we developed with Fox after extensive testing. They are designed to work optimally for advanced riders who weigh 65-95kg. If you are outside of this range you might want to have your shock re-tuned slightly, but try it first.
What are the recommended basic suspension settings?
Start with the appropriate amount of sag (in mm of shock compression) which can be found on the geometry chart, and recommend adhering to your suspension manufacturers settings guide.
I have an issue with my bike, how can I resolve it?
Please contact your local dealer. We will work with your dealer to resolve any issues.
My bike has scratches, do you have touch up paint?
Touchup paint / clear coat is included with most of our bike color options. For anodized bikes you can easily find anodising effect pens.
What is the difference between long and compact dropouts?
There is a 10mm length difference, each dropout length can help accommodate different tire and wheel sizes.
Our 29er models use the “compact” dropouts as the standard option, and typically only use the long dropout for 29+ applications, or if extra long chain stays are desired. (Titan, Prime, Phantom)
Our 27.5 models use the “long” dropouts as the standard option, and only use the compact dropouts for 26” build. Compact dropouts will not give enough clearance for 27.5” wheels. (Rune, Spitfire)
Can I buy a frame without a shock?
Talk to your dealer, options and packages will vary based on location and dealer packages.
What is the finish on your Raw frames?
The frames are tint clear coated over raw alloy… they look amazing!
Can I get a mudguard/rear fender?
Click Here for our open source rear fender design. (please recycle plastic offcuts if possible)
