TECH SUPPORT - (Click question to view answer)

Where can I find all the technical information about my bike?

The best place to start is [https://www.bansheebikes.com/the-bikes and for additional information on the “Banshee Difference” check out: https://www.bansheebikes.com/banshee-technology

Can I put a dual crown/triple clamp fork on my Rune or Titan?

These frames are not designed for this and doing so will void the warranty. For maximum travel applications on these models we recommend a 170-180mm single crown fork.

Should I grease my dropout interface

No, dropout and frame interface should be clean and entirely free of grease.

What shocks are compatible?

All information regarding shock compatibility can be found on our website at the bottom of the Geometry section for the specific bike you are looking for. If you want to use a rare shock we may not have encountered please inquire with your dealer.

Can I use a coil shock?

Yes you can use a compatible coil shock on all of our frames, please contact your shock manufacturers service department for additional setup information.

What length dropper post can I use?

This depends on your frame model / size, post type, crank length and saddle. Most post suppliers have calculators on their sites to help you with this, and you can find the maximum insertion depths for each frame on our website geometry charts. We recommend a minimum seatpost insertion depth of 150mm.

What brake mount do I need?

All our bikes are IS rear brake mount. For a 160mm rotor you need a +20mm IS to post mount adapter. For 180 you need +40mm and for 200 you need +60mm etc.

How much does my bike weigh?

Please reference https://www.bansheebikes.com/the-bikes and the specific bike in question for frame weight

How do you weigh your frames?

Posted weight includes shock, dropouts with axle and seatpost collar.

Where can I find owners manuals?

Archived bike frame manuals can be found here: https://www.bansheebikes.com/manuals

We currently do not offer V3/V3.2 model manuals, however all information that you need to know can be found on our website with more specific questions or concerns being fielded by your local dealer.

What is the basic maintenance care I need to do on my bike?

We pride ourselves on making bikes that keep you on the trail more and in the shop less. Proper bolt tightness, parts greased and appropriate air in the tires will usually do the trick. High pressure washing is not recommended as this can compromise pivot bearings. If your Banshee Bike isn’t performing properly after general maintenance please see your local dealer.

What size frame should I get?

This decision is subjective and can be made based on unique body measurements or other personal preference objectives. For a cut and dry approach we provide this information in our geometry charts for each bike here: https://www.bansheebikes.com/the-bikes

What is standard delivery time?

This is a question you need to ask the dealer / distributor who you are buying the frame through.

How can I return a bike?

Please contact your local dealer and they will be able to assist you with options which will depend on the circumstances for the return.

How do I register my bike?

You can register your Banshee Bike here: https://www.bansheebikes.com/frame-registration

How is the suspension adjusted at the factory?

The shocks that come on our bikes come with custom tunes that we developed with Fox after extensive testing. They are designed to work optimally for advanced riders who weigh 65-95kg. If you are outside of this range you might want to have your shock re-tuned slightly, but try it first.

What are the recommended basic suspension settings?

Start with the appropriate amount of sag (in mm of shock compression) which can be found on the geometry chart, and recommend adhering to your suspension manufacturers settings guide.

I have an issue with my bike, how can I resolve it?

Please contact your local dealer. We will work with your dealer to resolve any issues.

My bike has scratches, do you have touch up paint?

Touchup paint / clear coat is included with most of our bike color options. For anodized bikes you can easily find anodising effect pens.

What is the difference between long and compact dropouts?

There is a 10mm length difference, each dropout length can help accommodate different tire and wheel sizes.

Our 29er models use the “compact” dropouts as the standard option, and typically only use the long dropout for 29+ applications, or if extra long chain stays are desired. (Titan, Prime, Phantom)

Our 27.5 models use the “long” dropouts as the standard option, and only use the compact dropouts for 26” build. Compact dropouts will not give enough clearance for 27.5” wheels. (Rune, Spitfire)

Can I buy a frame without a shock?

Talk to your dealer, options and packages will vary based on location and dealer packages.

What is the finish on your Raw frames?

The frames are tint clear coated over raw alloy… they look amazing!

Can I get a mudguard/rear fender?

Click Here for our open source rear fender design. (please recycle plastic offcuts if possible)

General FAQ - (Click question to view answer)

Can Banshee Bikes sponsor me, my team or event?

Thanks for thinking of us. It’s always great to hear from Banshee fans as well as up and coming or professional athletes! Being a small company, Banshee is only able to support a very limited number of athletes each season, and most of the factory direct and national level support goes to a select group of top level professionals who we have been working with for repeat seasons.

With the above in mind, if you have a great proposal, for a worthy event, team or personal sponsorship. We would love to hear from you. Please see our sponsorship page for additional information. https://www.bansheebikes.com/sponsorship-application

Additionally, local dealers and distributors may have other local opportunities available. We also recommend directing your proposal to your local dealer to see what local opportunities may exist. https://www.bansheebikes.com/dealer-map-1

Do you offer military discounts?

Local dealers and distributors may have local opportunities available. We recommend contacting your local dealer to see what local opportunities may exist. https://www.bansheebikes.com/how-to-buy

Do you offer industry discounts?

Yes, industry purchase applications can be found here: https://www.bansheebikes.com/industry-purchase-application

BUYING/SHIPPING/RETURNS - (Click question to view answer)

HOW CAN I BUY YOUR BIKES?

All the dealers on our dealer map are registered with us, and have the ability to special order for you. Please see the dealer map at this link: https://www.bansheebikes.com/how-to-buy Additionally, if we don’t have a dealer close to you we are happy to work with your favorite local bike shop if there is one in your area you like working with, and who is willing to facilitate an order for you. If you want to go this route, please have your shop of choice email us at hello@bansheebikes.com. If you are unsure of the best dealer for you, or don’t have an easy local option. Please reach out to hello@bansheebikes.com so we can assist.

CAN I PRE-ORDER A BIKE?

We do not facilitate pre-orders directly, and recommend that you stay in close contact with your local dealer as they will have the ability to order products immediately as it becomes available.

HOW CAN I CONTACT A BANSHEE BIKES REPRESENTATIVE?

We always recommend working with your dealer first when questions arise. However if you have additional questions that cannot be answered by the FAQ or by your local dealer please see our contact options at this link: https://www.bansheebikes.com/banshee-bikes-customer-service

WHERE CAN I TEST RIDE A BIKE?

We will be attending select demo events, however the best way to test ride a bike would be to contact your local dealer as many are starting to create their own demo fleets, or can at least recommend someone to get in contact with nearby who has the bike you want to test. https://www.bansheebikes.com/how-to-buy

CAN I CUSTOMIZE MY BIKE?

Absolutely! Currently we are only offering framesets in many markets(headset/shock/dropout) with the ability for the dealer to select different build kits, or create your dream build alongside your dealer's many other offerings. However, customization of your frameset itself may void your warranty. This doesn’t just affect structural modifications but can also include changing your shock, repainting your frame, or running a tire size beyond what is specified. If you have any doubts contact your dealer for advice, prior to any modifications.

HOW CAN I PAY FOR MY ORDER?

Your local Banshee Bikes dealer will be able to best work with you on payment options.

WHAT CREDIT CARDS DO YOU ACCEPT?

Your local Banshee Bikes dealer will let you know what forms of payment they accept.

DO YOU OFFER FINANCING?

Your local Banshee Bikes dealer will be able to inform you of any financing options.

ARE YOUR BIKES DELIVERED WITH A TUBELESS SETUP?

We currently do not ship factory assembled complete builds. Check with your local dealer about your options.

HOW DO YOU SHIP YOUR BIKES?

We ship the frame with the headset cups and custom tuned shocks pre-installed inside strong recyclable boxes. Framesets, and in some cases build kits are shipped to dealers for final assembly.

DO YOU SHIP TO MY COUNTRY?

You can find a map of authorized dealers and distributors here: https://www.bansheebikes.com/how-to-buy

WHAT ARE SHIPPING AND HANDLING COSTS?

Your local Banshee Bikes dealer will be able to assist you with the final purchase price of a new Banshee.

HOW DO I KNOW THAT MY SHIPMENT IS ON ITS WAY?

For special orders of items not in dealer stock. Your local Banshee Bikes dealer will be notified with tracking information once your shipment is on its way. If you have ordered small parts, service parts, or soft goods directly from one of our webstore’s. You will receive an automatic tracking # update when available.

SHIPPING DAMAGED MY BIKE OR PARTS SHIPMENT, WHAT DO I DO?

Your local Banshee Bikes dealer will assess the damage and be in contact with us regarding submitting a warranty claim for a replacement. Please contact the carrier and if at all possible make a note on the waybill at time of delivery that damage is visible… or refuse the package.

WHERE CAN I FIND FRAME-SPECIFIC REPLACEMENT PARTS?

The best place to start is by asking your local Banshee Bikes dealer as they have access to purchase frame specific and other small parts. We also ship select replacement parts directly to some locations. Please see the Spar Parts / Softgoods menu at https://www.bansheeusa.com

CAN I ORDER STICKERS AND REPLACEMENT DECALS?

https://www.becomeunique.pt/ based out of Portugal creates replacement decals, they will also make custom decals in any color and finish and can ship globally. Or, if you have the ability to create your own email us at hello@bansheebikes.com and we will provide you with the artwork files needed.

WHAT ARE THE WARRANTY POLICIES?

For full warranty coverage information please click here: https://www.bansheebikes.com/warranty-info